🔐 Privacy Policy

This Privacy Policy explains how Last Minute Man and Van ("we", "us", or "our") collects, uses, stores, and protects your personal data when you use our website, services, or mobile applications. We are committed to protecting your privacy in line with the UK General Data Protection Regulation (UK GDPR).

1. Who we are

We are a UK-based provider of on-demand moving and delivery services. For the purposes of data protection laws, we are the “Data Controller” of the personal information you provide to us.

2. What personal data we collect

We may collect the following information:

  • Your name, contact number, and email address
  • Pickup and delivery address details
  • Driver identification and verification documents
  • Profile image and availability schedule (for drivers)
  • Payment or billing information (via third-party processors)
  • Technical data (e.g. IP address, browser type, device info)
  • Usage and interaction data on our website

3. How we use your information

  • To manage and fulfill bookings
  • To contact you about quotes, services or updates
  • To verify drivers and maintain platform safety
  • To improve our website and services through analytics
  • To comply with legal obligations

4. Legal basis for processing

We rely on the following lawful bases to process your data:

  • Consent – when you opt in to marketing communications or cookie tracking
  • Contract – to provide you with the services you request
  • Legal obligation – for record-keeping or law enforcement purposes
  • Legitimate interests – to improve services or prevent fraud

5. Who we share your data with

We may share your data with:

  • Verified drivers to facilitate bookings
  • Payment providers (e.g. Stripe or PayPal)
  • Cloud services and data storage providers (e.g. Azure)
  • Law enforcement or regulators where legally required

We do not sell your personal data to third parties.

6. How long we keep your data

We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including legal or regulatory requirements. Inactive accounts may be anonymised or deleted after a set retention period.

7. Your data protection rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of incorrect or incomplete data
  • Request erasure of your personal data
  • Object to or restrict processing
  • Withdraw consent (where applicable)
  • Complain to the ICO (ico.org.uk)

8. How we protect your data

We use encryption, secure servers, access controls, and regular security reviews to keep your personal data safe. All payment details are handled by PCI-DSS-compliant third-party services.

9. Cookies and tracking

We use cookies and similar technologies to improve your experience. You can find out more in our Cookie Policy.

10. Contact us

If you have any questions about this Privacy Policy or your personal data, please contact us:
Email: privacy@lastminutemanandvan.co.uk

Last updated: 12 August 2025