Yes! You can choose a service with or without driver assistance. If you’re happy to help, you may save money. Alternatively, we can provide one or more helpers for a fully assisted move.

The van size depends on the number of items and distance. For small moves (e.g., a few boxes or suitcases), a medium van may be enough. For larger loads like flat or house moves, a long wheelbase or Luton van is ideal. Check out our Van Size Guide for help.

Your quote includes fuel, mileage, and driver time. Additional services—like stairs, waiting time, or multiple stops—may add to the total cost. You’ll see a breakdown before confirming your booking.

Absolutely. You can amend or cancel your booking up to 24 hours before the scheduled move. For same-day changes, we’ll do our best to accommodate but can’t guarantee availability.

For safety and legal reasons, we can’t carry hazardous materials (e.g., flammable liquids, gas canisters), live animals, or perishable goods. If you’re unsure about a specific item, contact us first.

Yes, please have your items packed and ready to go unless you’ve selected a packing service. Fragile items should be protected with bubble wrap or blankets.

Yes, we offer flexible time slots including evenings and weekends. These tend to book up quickly, so we recommend reserving early.