Yes. You can choose driver-only transport or assisted loading. If you help, you may reduce costs. Please note: items loaded by the customer are moved at the customer’s risk.

Van choice depends on volume and access. Small moves may fit a medium van; full flats or houses usually require a long-wheelbase or Luton van. See our Van Size Guide.

Quotes include vehicle, fuel, mileage, and driver time. Additional charges may apply for stairs, waiting time, multiple stops, or access delays. A full breakdown is shown before confirmation.

Drivers carry Goods-in-Transit insurance suitable for their vehicle. Insurance applies only to items professionally handled. Customer-packed items, flat-pack furniture, and pre-damaged goods are excluded.

Yes. Customers must arrange legal parking and access at both locations. Delays caused by permits, red routes, lifts, or access issues may incur waiting charges.

Delays caused by incomplete packing, keys, lifts, traffic restrictions, or changes on arrival may result in additional charges. We’ll always explain this before continuing.

All pickup and drop-off locations must be declared when booking. Additional stops affect time and cost. Same-day changes may not be possible.

Payment is made securely online. Deposits or full payment may be required before the move begins. Work cannot start until payment is confirmed.

Bookings can be changed or cancelled free of charge up to 24 hours before. Same-day cancellations may incur a charge. Refunds are issued to the original payment method.